Narin Yuth
Hands-on IT professional with experience across end-user support, system administration, and security-focused environments. Recently progressed from Support Analyst to Systems & Security Manager. Known for clear communication, proactive problem-solving, and a strong focus on continuous improvement and service delivery.
Responsible for governing access control, security posture, and operational resilience across cloud platforms and internal systems, with a focus on enforcing least-privilege principles, ensuring policy compliance, and managing vendors and licensing effectively.
- Enforce least-privilege access across Azure resources, code repositories, and collaboration platforms (SharePoint, Confluence, Jira).
- Define, implement, and maintain security policies to ensure ongoing compliance and risk mitigation.
- Manage Azure subscriptions, including production cost optimisation and development environment monitoring.
- Provide end-user IT support, including onboarding/offboarding, device management, and system performance troubleshooting.
- Developed and implemented internal security policies covering tool onboarding, approved software usage, Azure access control, and endpoint security standards.
- Improved user satisfaction through responsive technical troubleshooting, reducing downtime and enhancing user experience.
- Achieved ~30% reduction in Azure costs through proactive resource review, optimisation, and rightsizing.
Customer Support & IT/Security specialist delivering end-to-end technical support across customer-facing platforms (EKW) and internal systems, while contributing to security operations and continuous process improvement.
- Provided customer support for EKW (Epicor Kinetic Warehouse), troubleshooting issues and raising Jira tickets.
- Acted as liaison between customers and development teams to manage escalations and drive issue resolution.
- Delivered internal IT support and contributed to security operations including monitoring and incident escalation.
- Resolved over 70% of ConnectWise tickets within the first three months, significantly reducing backlog.
- Enhanced customer response times, leading to improved customer satisfaction and service experience.
- Took ownership of cloud infrastructure (Azure and AWS), ensuring systems remained up to date.
- Received multiple internal acknowledgements for performance, including three within the first six months.
- Designed and configured internal network infrastructure including load balancing, VPN, and NAT.
- Deployed and managed Windows Server 2012 environments including Active Directory, Hyper-V, RAID, IIS, FTP, and remote desktop services.
- Installed and supported SQL Server and Microsoft Dynamics NAV; delivered end-user support and troubleshooting.
- Developed and maintained SQL Server maintenance plans including database backups and integrity checks.
- Installed, configured, and supported company systems and network infrastructure across head office and branches.
- Provided end-user support and delivered training on system updates and correct data usage.
- Improved system reliability by implementing SQL Server backup schedules across production environments.